Privacy Policy

Last Updated: 12 Oct 2023

At Houston House Cleaning and Apartment Service, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. We encourage you to read this policy carefully to understand how your information is handled when you interact with our services.

Information We Collect:

We may collect the following types of information:

  • Personal Information: This includes your name, contact information, and any other information you provide when booking our cleaning services.
  • Service Information: Details regarding your cleaning preferences, appointments, and any special instructions you provide to us.
  • Payment Information: Information related to your payment method, such as credit card details, billing address, and transaction history.
  • Communication Data: Records of correspondence, including emails, phone calls, and messages exchanged with Houston House Cleaning and Apartment Service.

How We Use Your Information:

We may use your personal information for the following purposes:

  • Service Provision: To deliver the cleaning services you requested, including appointment scheduling, communication, and billing.
  • Customer Support: To provide customer support, address inquiries, and resolve issues related to our services.
  • Improvement and Customization: To enhance our services, develop new features, and tailor our offerings to better meet your preferences and needs.
  • Marketing and Communication: With your consent, we may send you promotional materials, updates, and offers related to our services.

Information Sharing:

We do not sell, trade, or rent your personal information to third parties. However, we may share your information under the following circumstances:

  • Service Providers: We may share your information with trusted service providers who assist us in delivering our services, such as payment processors and professional cleaners.
  • Legal Compliance: When required by law or to protect our rights, safety, or property, we may disclose your information to law enforcement authorities or regulatory bodies.

Data Security:

We employ industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of data transmission or storage can be guaranteed as 100% secure, and we cannot guarantee the security of your information.

Your Choices:

You have the following rights concerning your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You have the right to request corrections or updates to inaccurate or incomplete information.
  • Deletion: You may request the deletion of your personal information, subject to legal limitations.
  • Opt-Out: You can opt out of receiving marketing communications from us at any time.

Changes to the Privacy Policy:

We reserve the right to update and revise our Privacy Policy as necessary. Any changes will be posted on our website, and the updated policy will indicate the date of the last revision.

Contact Information:

If you have questions or concerns regarding this Privacy Policy or our data handling practices, please contact us at the following email address: info@houston-clean.com.

By using the services of Houston House Cleaning and Apartment Service, you acknowledge that you have read and agreed to the terms of this Privacy Policy. Your use of our services is subject to the provisions outlined herein.